SMS Privacy Policy / Terms & Conditions

SMS Messaging Terms & Conditions

By opting in to receive SMS messages from Lake Geneva Pool and Spa, you agree to the following terms:

1. Message Frequency

We may send you SMS messages related to:

• Appointments
• Order updates
• Promotions or special offers
• Account or service-related information
• Inquiry Information
• Estimate Information

Message frequency may vary based on your interactions.

2. Opting In

You can opt in by:

• Filling out a web form
• Checking a box during checkout

By opting in, you affirm that:

• You are the account holder or have permission to use the phone number
• You are at least 18 years old (or have a guardian’s consent)

3. Opting Out

You may opt out of SMS messages at any time by replying:

• STOP to cancel

• HELP for assistance

After opting out, you may receive one final message confirming your request.

4. Message & Data Rates

Message and data rates may apply depending on your mobile carrier. Charges are your responsibility.

Privacy Policy (SMS-Specific)

We value your privacy and are committed to protecting your information.

1. Information Collected

When you opt in to SMS messages, we may collect:

• Your phone number
• Your name (if provided)
• Email Address
• Message content (where applicable)
• Time and date of communications

2. How We Use Your Information

We use your information solely to:

• Send relevant updates and promotional content
• Respond to your inquiries or service needs
• Improve customer experience

We do not share, sell, rent, or disclose your information to third parties for marketing purposes.

3. Data Security

Your data is securely stored and only accessible to authorized personnel. We take all reasonable steps to protect your information. We collect customer information when individuals voluntarily complete forms on our website or otherwise provide information directly to us.

4. Third-Party Services

To facilitate the delivery of SMS messages, we use RingCentral, a trusted cloud communications provider. RingCentral processes message delivery, logging, and carrier routing on our behalf.

RingCentral adheres to industry standards and complies with applicable regulations, including:

• The Telephone Consumer Protection Act (TCPA)

• The General Data Protection Regulation (GDPR)

By opting into our SMS communications, you acknowledge that your data may be transmitted through RingCentral’s secure infrastructure. We do not permit RingCentral or any third party to use your data for any reason other than message delivery on our behalf.

For more information, you may review RingCentral’s Privacy Policy: https://www.ringcentral.com/legal/privacy-notice.html

Contact Us

If you have any questions about this policy or our SMS practices, please contact us at:

Lake Geneva Pool and Spa
Email: [email protected]
Phone: 262-581-4762
Address:5675 392nd Ave Burlington, WI 53105